Question 1

ARE YOUR HAIR EXTENSIONS MADE OF HUMAN HAIR?

Accepted Answer

Our human hair extensions are 100% virgin, unprocessed and ethically sourced.

Question 2

HOW LONG DO THE HAIR EXTENSIONS LAST?

Accepted Answer

With proper maintenance and care, our 100 % human hair extensions can last up to several years. Here’s a step-by-step guide on Hair Extension Care.

Question 3

CAN I DYE THE HAIR EXTENSIONS?

Accepted Answer

Yes, ShayRoBeautyCo human hair wigs are dye friendly, and can be dyed or toned by a professional colorists to get an exact match to your natural hair color.

Question 4

CAN YOU WET YOUR HAIR EXTENSIONS?

Accepted Answer

Yes.

Question 5

CAN I USE HEAT STYLING TOOLS ON THE HAIR EXTENSIONS?

Accepted Answer

Yes. Just like your natural hair, ShayRoBeautyCo human hair wigs can be blow-dried, curled and straightened. To maintain, protect and extend the lifespan of the hair extensions, we recommend you use the a heat protectant spray, prior to heat styling.

Question 6

WHAT LENGTH SHOULD I PURCHASE?

Accepted Answer

There are many factors to consider when selecting your desired length of hair extensions: natural hair length, desired hair style and height. For example, 20 inch hair extensions may appear shorter on someone who is 5 ft. 8 inches tall in comparison to someone who is 5 ft. 3 inches tall.

Question 7

WHAT ARE YOUR PRICES?

Accepted Answer

Prices varies. Visit our WIGS page for the most up-to-date prices on frontal and closure wigs and hair care products.

Question 8

HOW LONG DOES SHIPPING TAKE?

Accepted Answer

We provide domestic shipping for a flat rate fee of $10, with packages being delivered in 7-9 business days.

Question 9

DO YOU OFFER EXPRESS SHIPPING?

Accepted Answer

No, unfortunately we do not offer express shipping at this time.

Question 10

HOW DO I TRACK MY ORDER?

Accepted Answer

You will receive a confirmation email once your order has been processed to the email address provided during the checkout process. You will also receive a second email notification once your order has shipped, which will include your tracking number and a link to follow your shipment’s status.

Question 11

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Accepted Answer

Due to COVID-19 and the spread of the coronavirus ALL SALES ARE FINAL.

Return and Exchange Policy Due to COVID-19 and the spread of the coronavirus, our policy won’t allow us to give a refund, compensate, or exchange merchandise/products that’s been tampered with, has a missing label, or worn for an extended amount of time. The safety of our team, customers, and vendors will always be key to our policies and decision making.

We hope to continue being your provider when considering virgin wigs and other hair care needs.

FAQ

Frequently asked questions